When I started using computers and they stopped working in some way, I would get terribly frustrated. I would call a computer-wise friend or relative who would tell me not to get so upset. Then they would give me directions such as hit the percent key while you hold down the shift key, then a5(39H)490873, and enter.
If that didn’t work, I would become even more frustrated. But my helper would just take it in stride and say, ok, try this, hit settings, tell me what it says, ok, hold the d key, now try refresh, and on and on. At the end they would tell me, “You see, it works. No big deal. You need to calm down.”
I had many responses to that, but in most cases I would say, “Do you understand what you just did? It took us half an hour of random acts that might as well have been ‘Turn around three times, hop on one leg, hit 4 keys, and touch your nose with your tongue’ to solve the problem.” That always got a laugh because it’s partially true, but the technology generation doesn’t care. Their love for technology includes fixing the glitches. What is frustrating to me is just part of the process for them, a process of trial and error.
Trial and error involves applying different possible solutions to a problem until one works. It’s often perceived as a primitive method of problem solving associated with practical or mechanical achievements. Young children use trial and error to discover the world around them. It takes a lot of time and patience. Thomas Edison is said to have tried at least a thousand different materials as light bulb filaments before he found one that was economical and relatively safe to use.
Those of us learning Tech As A Second Language℠ like to think that problem solving is the product of great thinking based on solid principles and experience. We don’t want to hear that if you just keep putting different things in a socket, you will succeed. To be fair, Edison didn’t just try anything; he learned from each attempt. That’s how trial and error works.
The technology generation has embraced trial and error. They would rather try different clicks to get where they want to go than read instructions. They don’t mind the moments of failure; they are confident that they will eventually succeed.
This makes sense because technology is a young, practical science. By the time you read the handbook, if there is one, it’s changed. For those who are not tech savvy, trial and error levels the playing field. Anyone can find a way to succeed. And, the more time you spend clicking, the more you learn which clicks work best for each function; the clicks are not as random as they seem to the uninitiated.
So next time your technology stops working or you need an answer to move forward such as “How do I bookmark a website?” get over your feelings of inadequacy and Google for help or start clicking. You will look tech smart and you may be surprised at how many times you can solve the problem on your own.